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HR & Diversity
Management Ltd
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Tel: 01793 338888   Open 9am to 5pm Monday to Friday
Award Winners: Best Conflict Resolution Company 2017
The No. 1 Workplace & Human Resource Consultancy
Specialists in Independent Workplace Investigations, Dispute Resolution and Settlement Agreements
Offering a broad range of bespoke HR services
HR & Diversity Management Limited is an Award Winning Company.  We specialise in Employment Law and Conflict Resolution in particular but we generally provide a complete, well rounded, range of HR solutions to cater for all your HR needs.  Whether this is general managerial advice, in-house policy work, leadership development and/or diversity training or more complex grievance or disciplinary investigation work, we can help.  

"We are also experts in resolving complexities associated with the escalating problems of workplace cyberbullying and eCRIME"

It is our view that a business is only as good as the skills and expertise within it. At HR & Diversity Management we know managers struggle with complex issues from time to time.  We all do.  Complex employees and controversial behaviour can be a distraction but should not prevent a business from moving forward.  Don’t struggle.  Call us today.  We are specialists in our field of work and we know exactly how to resolve conflict - in both the public and private sectors.  Uniquely, we have the skills and the ability to identify solutions quickly which will minimise risk to your business.
In general, we are pleased to offer you a highly professional, comprehensive and specialist, range of  HR services.  If you are a small to medium (SME) employer with no in-house HR expertise we provide an out-sourced service.  If you are a larger organisation, (public or private sector), in need of specialist external HR expertise from time to time, we can help.   
In every case we endeavour to identify a solution that is mutually amicable to both the employee and the employer.
Specifically, we offer a range of services and products which cover

  • An A- Z of HR Services.  Recruitment and management, engagement to dismissal and everything in between.
  • In-house Policy templates. Contracts of Employment, HR policies & procedures – audits and updates
  • Support through the management of difficult people or entire teams. Complete Dispute Resolution and exit strategy support including Settlement Agreements.
  • Investigation & Mediation services. A complete Independent Investigation service where Grievance or Disciplinary Investigations are required.  All our Investigators are qualified, highly skilled and have Indemnity Insurance.
  • Managing high absence and/or turnover of staff.
  • Employment Law and Case Law updates
  • Cyberbullying and Internet Abuse
  • Leadership and Line Manager Training
  • Diversity Awareness Training and bespoke Training at all levels.
Employment Law is an ever-changing minefield which many line managers find daunting and confusing.  We recognise this.  The majority of employment law cases are brought before the tribunal system because managers lack the knowledge and expertise they need to ‘nip issues in the bud’ and minimise organisational risk before matters escalate out of hand.  A loss in a costly employment tribunal case, including the hidden costs such as the legal costs, a drop-in productivity, sickness, absence, turnover of staff, loss of competitive edge etc, can put a business ‘out of business’.  

We don’t want that to happen in your case.
Are you worried about the cost and/or financial implications of employee litigation?  
Do you need to conduct a disciplinary or grievance investigation?
Do you need advice regarding high turnover of staff or high levels of absenteeism?
Do you have a team who are colluding, isolating a team member, creating divide or simply refusing to cooperate with management?
Would you like assistance with an exit strategy. Ask about our Settlement Agreement Services.
Are you aware of recent Case Law regarding Collusion, Equality, Discrimination, Harassment?  
Would you like to know more about our Policies and Procedures and FREE templates?   Keep yourself informed of up to date Case Law.
Exactly, what is Gross Misconduct.
Go to our for further information.


The advice we provide initially via telephone is absolutely without charge. We will listen to your circumstances and give you an immediate opinion regarding your options and a way forward.
Are you off work with Work Related Stress?   Have you been Suspended or even Dismissed?  Do you have a Case? Is it due to bullying or discrimination?     
Do you know how to tackle Bullying?    Would you even  know how to Identify a Bully?   Do you suspect you are being Bullied?  
Ask about our  Case Assessment Service.
Are you facing a Disciplinary?   Do you disagree with the way you are being Performance Managed?  
Understand your Employment Rights.  Go to our for further information.
Founders of The National Bullying Helpline, a privately run and nationally recognised Charitable Organisation specialising in conflict resolution.   Tel: 0845 22 55 787
We look forward to working with you.
Call us now on 01793 338888 or email us at:

Certificate of Incorporation of a Private Limited Company. Company No. 4749492
Regulated by the Claims Management Regulator in respect of regulated claims management activities (CRM40033)
Information Commissioner (Data Registration) registered. ICO Registration: Z1295181
Towergate Professional Risk registered. Indemnity Insurance. HRD102IN03     

Regulatory Statement

Terms of Reference
Our Terms and Conditions apply to anyone who uses our website, our workplace helpline and/or who contacts us directly, or by email for employment law related advice.  For a full version of our Terms and Reference statement contact us directly by telephone or email. Alternatively Click here.
Call us on 01793 338888 if you would like a hard copy of our Terms and Conditions sent to you via the postal system.

The Complaints Handling Rules 2015 deal specifically with the process to make a complaint about an authorised business providing regulated claims management services.  Those using our services in the capacity of a claimant are subject to the Complaints Handling Rules 2015.
Our Complaints procedure is made up of three stages including an informal complaints process, a formal complaints process and the role of the Ombudsman.
For a full copy of our Complaints Policy Click here.  Go to:
Cancellation Policy & Cooling Down Policy
We operate a Cancellation Policy and a Cooling Down Policy.   Click here.
General Protection Data Regulation : GDPR
Our Privacy Notice (below) is a public statement of how our organisation applies data protection principles to processing your data.  Here, we aim to make it clear, concise and accessible and we aim to ensure it covers our data protection objectives, responsibilities and how we handle breaches under the General Data Protection Regulations (GDPR).

Our Privacy Policy
Here at HR & Diversity Management Limited (HR&DM) we take your privacy seriously and we will only use your personal information to administer your case and provide the products and services you have requested of us, and signed up to, under the Client Agreement and as per our Terms of Reference.
The data collected by HR&DM will be fundamentally and exclusively information you have provided to us or documents you have forwarded to us.  
Access is limited to HR&DM Directors and named consultants of HR&DM who will be known by you from the outset. We will research legislation and Case Law which is relevant to your case and this information may also be held on your Client File.
HR & Diversity Management will not transfer your data to a third party without your consent.   Ordinarily, no one will have access to your Client File other than Directors and/or the named consultant.  The only third-party organisations who may have access to your data are:
  • A Regulator: During confidential internal audits we are legally required to cooperate.  This is in order that we may acquire a Certificate of Authorisation and operate as a Claims Management organisation and provide employment law advice to you, our     Client.
  • Solicitors acting on our behalf in pursuit of client cases. This is currently Messrs Taylor Fordyce based in Winchester. Such referrals would only be made with your agreement.  Any change to this third party would be notified in advance
  • IT service providers ensuring necessary housekeeping and IT back-up support is in place.
Collection of Data
We will only collect the information on your Client File that we need for the specific purpose of advising you in relation to your employment matter, as instructed by yourself.  This will usually include:
  • Your name
  • Your company name if applicable
  • Your e-mail addresses
  • Your correspondence address
The information you provide may contain personal information on third parties involved in your case. We will advise you to keep this to a minimum but will maintain the confidentiality of this information and only access it in pursuit of your case.  
We create a Client File in your name.  Your Client File is dedicated to your case and is confidential to yourself and ourselves only.  We keep all data secure at all times.  We ensure all data is relevant and up to date at all times.  We will only hold as much data as we need in order to assess your case and provide advice to you, as instructed by yourself.    We will allow a subject (ie; you, our Client) to see the data held on the Client File, by written request.  We will not allow a third-party to access your data other than as stated above.
All documents held on computers at HR&DM are password protected and the content is encrypted.
Data will be held electronically where appropriate, but original hard copy documentation is often required in Employment cases. Hard copy documents and Client Files are held in a secure, fire-proof, locked-up storage facility with access limited to authorised personnel (ie. HR&DM Directors and named consultants).
Original documents provided by you, to us, to enable us to carry out research into your case and advise you, will be returned to you by secure, registered post.  
Retention & Disposal of Data
Data will be retained in line with statutory requirements. This will vary on a case to case basis depending on the circumstances involved and will normally be retained for seven years beyond completion of the case.
Retention of data/documentation will be kept to a minimum.  All data & documentation are professionally destroyed when they are no longer required.  Some documents are retained for auditing and monitoring purposes and for statistical analysis purposes only.
Your Rights
In accordance with the GDPR regulations, you may
  • Request access to any personal data we hold about you;
  • Request that it be updated, rectified, deleted or blocked;
  • Request that we delete personal data we hold about you;
  • Request that we restrict our processing of your personal data; and
  • Request that we provide you or a third party with a copy of certain personal data about you (that is referred to as the right of  “data portability”).
  • You can also object to any of our uses of your personal data described in this policy.
Changes to our Privacy Policy

The internet and data privacy best practice are both developing/evolving all the time. We therefore reserve the right to revise this Privacy Policy at any time. Any changes we make to our privacy policy in the future will be posted on our website and notified to clients.
If you feel a need to raise a complaint about our data handling, you can submit a written complaint to us, marked Confidential, at HR & Diversity Management Limited. PO Box 1276. Swindon. SN25 4UX.  You are required to provide full name, address and details for response.  Your complaint will be investigated by an internal, competent, sufficiently independent person of suitable authority within HR & Diversity Management (HR&DM). That person may be a Director of HR&DM who has not been involved in your case and who is not implicated in your case.   A decision will be put in writing to you within 2 weeks of receipt of your complaint.
We have a separate general Complaints Policy.  Please contact us if you require a full copy of our Complaints Policy.
If you have signed a Client Agreement, you will find our Complaints Policy within that document.  
You may also consider our complaints policy statement on our website at
For our complete GDPR policy Statement. Click here.

© HR & Diversity Management Ltd – October 2004 – 2018
Management Ltd
HR & Diversity
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